Greetings, seekers of darkness. At Cheap Disturbia Shop, we understand that even the most carefully chosen gothic attire may occasionally require adjustment. Our Returns & Exchanges policy is designed with the same dark elegance that defines our collections, ensuring your satisfaction in every shadowy transaction.

Eligibility Period

We accept returns and exchanges for items within 15 days of your receipt of delivery. This window allows you to properly assess your acquisitions in the dim light of your sanctuary.

Condition Requirements

To be eligible for return or exchange, items must meet the following criteria:

  • Unworn, unwashed, and undamaged
  • Original tags still attached
  • In original packaging with all protective materials intact
  • Accompanied by the original packing slip or proof of purchase

Non-Returnable Items

In keeping with the intimate nature of certain dark adornments, the following items cannot be returned or exchanged:

  • Jewellery (for hygiene reasons, as these items touch the skin directly)
  • Women’s Footwear that shows signs of wear or has been tried on outside on hard surfaces
  • Items marked as “Final Sale” or “Cursed Collection”

The Return Process

Follow these steps to initiate your return or exchange:

Step 1: Request Authorization

Within 15 days of receiving your order, contact our keepers at [email protected] with the following information:

Subject: Return/Exchange Request – [Your Order Number] Dark Greetings, Keepers of Cheap Disturbia Shop, I wish to initiate a [return/exchange] for items from my recent order: Order Number: [Insert your order number] Name: [Your full name] Email: [Your email address] Item(s) for return/exchange: [List item names and quantities] Reason: [Please specify why you are returning/exchanging] I confirm that the items are in their original condition with tags attached and have not been worn or damaged. [Your Name]

Step 2: Await Our Response

Our shadow dwellers will respond within 24-48 hours with a Return Authorization Number and detailed instructions. Do not send items without this authorization, as they may become lost in the void between realms.

Step 3: Prepare Your Package

Securely pack the items in their original packaging, including all tags and protective materials. Enclose a copy of your packing slip or order confirmation, circling the items being returned.

Step 4: Ship to Our Sanctum

Send your package to our earthly address:

Cheap Disturbia Shop
61 Bene’t St
Cambridge, GB CB2H 6HW

We recommend using a tracked shipping service, as we cannot be held responsible for packages lost in transit. Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Refund Timeline & Method

Once we receive and inspect your returned items:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • You will receive an email confirmation once your refund has been processed
  • Please allow additional time for the refund to appear in your account, depending on your financial institution’s policies

Exchanges

For exchanges of eligible items:

  • Follow the same process as returns, clearly indicating you wish to exchange
  • Specify the desired alternative item(s) in your email
  • If the exchange item differs in price, we will process a partial refund or charge the difference
  • Exchange items will be shipped once we receive and process your return

International Returns

For our global patrons outside the United Kingdom, please note that return shipping costs and any customs duties are your responsibility. We cannot mark returned items as “gifts” on customs forms.

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect items, contact us immediately at [email protected] with photos of the issue. We will arrange a replacement or refund at no additional cost to you, including prepaid return shipping when appropriate.

From our crypt to yours, may your dark fashion journey be ever satisfying. Should shadows of doubt cross your path, our keepers stand ready to assist.

The Keepers of Cheap Disturbia Shop
[email protected]